Privacy Policy

Effective Date: February 3rd, 2026

Carrosserie Euro values your privacy. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you visit our website or use our services.

1. Identity of the Data Controller

Business Name: Carrosserie Euro
Address: 145 Rue de Port-Royal O, Montréal, QC H3L 2A8
Email: info@carrosserieeuro.com
Website: www.carrosserieeuro.com

2. Data We Collect

When you use our website or contact us, we may collect the following types of personal data:

Name and surname
Email address
Phone number
Vehicle information (make, model, year)
IP address and browser/device information
Any other information you voluntarily provide via forms or communications

3. Purpose and Legal Basis for Data Processing

We process your personal data for the following purposes:

To respond to your inquiries and provide requested services
To confirm and manage appointments
To process estimates or service requests
To communicate regarding your vehicle's repair status
To improve our website and services (analytics)
To comply with legal obligations

Legal bases include: your consent, contractual necessity, legitimate interest, and legal compliance.

4. Data Storage and Retention

We retain your personal data only for as long as necessary to fulfill the purposes stated above, or as required by law. Data related to estimates, appointments, or communications may be retained for up to 5 years unless otherwise requested or required.

5. Data Sharing

Your personal data is not sold or rented. We may share your data with:

Our internal staff (on a need-to-know basis)
Third-party service providers (e.g. web hosting, email marketing, analytics) under strict confidentiality agreements
Insurance companies, if involved in a claim (with your consent)
Authorities, when required by law

6. Security Measures

We implement appropriate technical and organizational security measures to protect your personal data, including:

Secure SSL encryption on our website
Restricted access to personal data internally
Secure storage and firewalls
Regular software updates and malware monitoring

7. Your Rights Under GDPR

You have the right to:

Access your personal data
Request rectification of incorrect data
Request erasure of your data under certain conditions
Restrict or object to data processing
Withdraw consent at any time
Lodge a complaint with a data protection authority

To exercise your rights, please contact us at info@carrosserieeuro.com. We will respond to your request within 30 days.

8. Cookies and Analytics

Our website may use cookies to enhance user experience and collect anonymized analytics. You can manage your cookie preferences through your browser settings.

9. Policy Updates

This policy may be updated periodically to reflect changes in legal obligations or business practices. Any changes will be posted on this page with an updated effective date.

For any questions regarding this Privacy Policy or the use of your data, please contact us at info@carrosserieeuro.com.

Thank you for trusting Carrosserie Euro.